Services & Terms
Q. How does the pricing work?Most prices quoted are for a one day event. If you desire to use rental items for a longer period, please call our office for long term rates. All charges are for time out, whether used or not.
Q. How and when do I pay?Payment is due before items are released to a customer. We accept American Express, Discover, MasterCard, and Visa. Local personal checks are accepted with a valid driver's license.
Q. When should I make my reservation?Early planning ensures product availability. During the peak rental season we reserve the right to ask for a deposit to confirm a reservation. The reservation fee is your assurance that the items requested will be available on the day you request.
Q. What about changes in my order?If an order is canceled at least 7 days prior to the scheduled date, the entire deposit will be refunded. The exception is tent rentals. If a tent is canceled at any time, the entire deposit will be forfeited. Additions to an order are welcome subject to availability (see delivery/pickup question).
Q. Is there a charge for delivery/pickup?Yes, depending on area. There are minimum order requirements based on different areas. Please call our office for info.
Q. When will my merchandise be delivered/picked up?The delivery and pickup dates will be noted on your reservation contract by our consultants at the time you place your order.
Q. What time of the day will my merchandise be delivered/picked up?Each of our trucks have many stops during one day. Schedules are made several days ahead. You may request AM (8 to 12) or PM (12 to 5) delivery/pickup if necessary. Specific time delivery/pickup can be scheduled at an additional fee.
Q. Can I make changes on an order if it is being delivered?Additions made after 12 noon on the day before a scheduled delivery are welcome, subject to availability, but may incur an additional delivery fee.
Q. What if I'm not home when the truck delvers/picks up?If you know you will not be home, please call our office with instructions as to where the merchandise is to be left. If you are not home and we have no instructions it will cause a delay and an extra cost to you for rescheduling a truck.
Q. What type of service can I expect when the truck arrives?
Standard delivery/pickup charges are for tailgate drop off. If delivery/pickup is to be made to a specific floor or area an additional labor charge may be incurred. Our personnel are instructed to neatly stack all items in a mutually convenient place. Special containers are provided for china, silver, glassware, etc., to ensure that you receive your items sanitized, undamaged, sparkling, and table ready.
Standard delivery/pickup charges are for tailgate drop off. If delivery/pickup is to be made to a specific floor or area an additional labor charge may be incurred. Our personnel are instructed to neatly stack all items in a mutually convenient place. Special containers are provided for china, silver, glassware, etc., to ensure that you receive your items sanitized, undamaged, sparkling, and table ready.
Q. Will my rental equipment be set up and taken down?Set up and take down services are available at an additional charge. These arrangements MUST be made in advance of delivery and pickup.
Q. What is my responsibility for merchandise return?Responsibility for equipment remains with the renter from time of receipt to time of return. Tables and chairs should be knocked down, stacked and ready for pickup. Items not meeting these conditions are subject to additional fees. All china, silver, glassware, etc. should be rinsed food-free and repacked in the same containers in which they were received. Linens should be refuse-free and dry to prevent staining and mildew. Laundry bags and/or boxes are provided with linen orders; please return them in those containers. Mildewed linens returned in plastic bags will be charged to the customer.
Q. What is my responsibility for merchandise return?Responsibility for equipment remains with the renter from time of receipt to time of return. Tables and chairs should be knocked down, stacked and ready for pickup. Items not meeting these conditions are subject to additional fees. All china, silver, glassware, etc. should be rinsed food-free and repacked in the same containers in which they were received. Linens should be refuse-free and dry to prevent staining and mildew. Laundry bags and/or boxes are provided with linen orders; please return them in those containers. Mildewed linens returned in plastic bags will be charged to the customer.
Q. What happens if something is broken, damaged, or missing?We do charge for missing, broken, damaged, and weathered damaged items. Be sure equipment is secured when not in use and protected from weather. We do offer DAMAGE WAIVER as an optional rental feature. This waiver relieves the renter of liability for accidental damage to rented items with the exception of tents, tables, and chairs. This fee is 8.5% of the rental charge. All items damaged or broken MUST be returned to All Affairs to be covered under the damage waiver. MISSING ITEMS WILL NOT BE COVERED.
More information can be found on our website at www.AllAffairs.com!
